I have downloaded the new iOS and when I do my mouse won't work and the pointer disappears. I have used the time machine to go back and deleted all third party software except Microsoft office and tried again and get the same results. I have the apple smart mouse and not a third party. Any help would be appreciated.
Thanks
USAFRET05
iMac, OS X El Capitan (10.11.6)
Does it work OK if you Safe Boot, holding SHIFT key at boot up?
I Have tried several times to boot in safe mode and it just bypasses it and launches normally
Ok, I got it to safe boot on bothe El Capiton iOs and everything worked fine. I installed Sierra iOS and my mouse pointer disappeared on both regular boot and safe boot. have to use time machine to get my computer back. Any other ideas?
Thanks
Randy
Hmmm, if mouse works in Restore Partition with CMD+r keys, or alt key boot, then I suspect...
What all 3rd party extentions are you running?
EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.
http://www.etresoft.com/etrecheck
Assuming you get it restored.
Theis is from the program. I have removed the adware.
EtreCheck version: 3.0.6 (315)
Report generated 2016-10-15 12:13:04
Download EtreCheck from https://etrecheck.com
Runtime 2:55
Performance: Excellent
Click the [Support] links for help with non-Apple products.
Click the [Details] links for more information about that line.
Click the [Remove] links to remove adware.
Problem: Other problem
Description:
when upgrading Mouse disappears
Hardware Information: ⓘ
iMac (21.5-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Video Information: ⓘ
Intel Iris Pro
iMac 1920 x 1080
System Software: ⓘ
OS X El Capitan 10.11.6 (15G1004) - Time since boot: about one day
Disk Information: ⓘ
APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / [Startup]: 999.35 GB (928.10 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
USB Information: ⓘ
Samsung P3 Portable Samsung P3 Portable 500.11 GB
EFI (disk1s1) <not mounted> : 210 MB
Boot OS X (disk1s3) <not mounted> : 134 MB
SAMSUNG (disk2) /Volumes/SAMSUNG : 499.39 GB (288.75 GB free)
Encrypted AES-XTS Unlocked
Core Storage: disk1s2 499.76 GB Online
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Logitech USB Receiver
Thunderbolt Information: ⓘ
Apple Inc. thunderbolt_bus
Gatekeeper: ⓘ
Mac App Store and identified developers
Adware: ⓘ
/Library/LaunchDaemons/com.HotShoppy.agent.plist
/Library/LaunchDaemons/com.MacUpdater.agent.plist
2 adware files found. [Remove]
Kernel Extensions: ⓘ
/Library/Extensions
[loaded] com.symantec.internetSecurity.kext (7.2.1 - SDK 10.11 - 2016-10-07) [Support]
[loaded] com.symantec.ips.kext (7.2.1 - SDK 10.11 - 2016-10-07) [Support]
[loaded] com.symantec.nfm.kext (7.2.1 - SDK 10.11 - 2016-10-07) [Support]
~/Downloads/LCC Installer-2.app
[not loaded] com.Logitech.Control Center.HID Driver (3.9.0 - SDK 10.8 - 2015-09-18) [Support]
[not loaded] com.Logitech.Unifying.HID Driver (1.3.1 - SDK 10.8 - 2015-09-18) [Support]
System Launch Agents: ⓘ
[not loaded] 7 Apple tasks
[loaded] 146 Apple tasks
[running] 86 Apple tasks
System Launch Daemons: ⓘ
[not loaded] 47 Apple tasks
[loaded] 147 Apple tasks
[running] 96 Apple tasks
Launch Agents: ⓘ
[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (2016-10-14) [Support]
[loaded] com.google.keystone.agent.plist (2016-07-13) [Support]
[failed] com.symantec.errorreporter-periodicagent.NFM.plist (2016-03-20) [Support]
[running] com.symantec.uiagent.application.NFM.plist (2016-01-20) [Support]
[not loaded] com.teamviewer.teamviewer.plist (2016-09-30) [Support]
[not loaded] com.teamviewer.teamviewer_desktop.plist (2016-09-30) [Support]
Launch Daemons: ⓘ
[failed] com.HotShoppy.agent.plist (2016-09-09) Adware! [Remove]
[failed] com.MacUpdater.agent.plist (2016-09-09) Adware! [Remove]
[running] com.adobe.ARMDC.Communicator.plist (2016-10-14) [Support]
[failed] com.adobe.ARMDC.SMJobBlessHelper.plist (2016-10-14) [Support]
[loaded] com.adobe.fpsaud.plist (2016-09-23) [Support]
[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]
[loaded] com.microsoft.autoupdate.helpertool.plist (2016-08-03) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2015-05-15) [Support]
[loaded] com.microsoft.office.licensingV2.helper.plist (2015-09-11) [Support]
[loaded] com.symantec.SymLUHelper.NFM.plist (2016-01-20) [Support]
[loaded] com.symantec.UninstallerToolHelper.NFM.plist (2016-01-20) [Support]
[running] com.symantec.deepsight-extractor.NFM.plist (2016-01-20) [Support]
[failed] com.symantec.errorreporter-periodic.NFM.plist (2016-03-20) [Support]
[loaded] com.symantec.liveupdate.daemon.NFM.plist (2016-05-26) [Support]
[running] com.symantec.nfm.wps.plist (2016-01-20) [Support]
[running] com.symantec.sharedsettings.NFM.plist (2016-01-20) [Support]
[running] com.symantec.symdaemon.NFM.plist (2016-05-26) [Support]
[running] com.symantec.symqual.detail.NFM.plist (2016-05-26) [Support]
[loaded] com.symantec.symqual.panicreporter.NFM.plist (2016-05-26) [Support]
[loaded] com.symantec.symqual.submit.NFM.plist (2016-05-26) [Support]
[loaded] com.teamviewer.Helper.plist (2015-03-02) [Support]
[not loaded] com.teamviewer.teamviewer_service.plist (2016-09-30) [Support]
User Login Items: ⓘ
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
SpeechSynthesisServer Application (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Solar Service Application (~/Library/Application Support/Logitech/SolarService/Solar Service.app)
glossary_unavailable.html HTML document Hidden (/Applications/GarageBand.app/Contents/Resources/zh_TW.lproj/glossary_unavailab le.html)
Norton Security Application (/Applications/Norton Security.app)
navigation.json Plain Text Document (/Applications/Notes.app/Contents/Resources/Notes.help/Contents/Resources/da.lp roj/navigation.json)
OneDrive Launcher SMLoginItem (/Applications/OneDrive.app/Contents/Library/LoginItems/OneDrive Launcher.app)
Internet Plug-ins: ⓘ
FlashPlayer-10.6: 23.0.0.185 - SDK 10.9 (2016-10-14) [Support]
QuickTime Plugin: 7.7.3 (2016-07-19)
AdobePDFViewerNPAPI: 15.017.20053 - SDK 10.11 (2016-08-06) [Support]
AdobePDFViewer: 15.017.20053 - SDK 10.11 (2016-08-06) [Support]
Flash Player: 23.0.0.185 - SDK 10.9 (2016-10-14) [Support]
Default Browser: 601 - SDK 10.11 (2016-07-19)
SharePointBrowserPlugin: 14.5.8 - SDK 10.6 (2015-11-10) [Support]
Safari Extensions: ⓘ
Norton Security - Symantec Corporation - http://www.norton.com/mac (2016-10-02)
3rd Party Preference Panes: ⓘ
Flash Player (2016-09-23) [Support]
Time Machine: ⓘ
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.35 GB Disk used: 71.25 GB
Destinations:
SAMSUNG [Local]
Total size: 499.39 GB
Total number of backups: 11
Oldest backup: 10/1/16, 8:25 AM
Last backup: 10/15/16, 12:04 PM
Size of backup disk: Adequate
Backup size 499.39 GB > (Disk used 71.25 GB X 3)
Top Processes by CPU: ⓘ
9% mdworker(10)
4% WindowServer
3% kernel_task
1% fontd
0% NFMWps
Top Processes by Memory: ⓘ
811 MB kernel_task
385 MB com.apple.WebKit.WebContent(2)
385 MB mdworker(10)
270 MB NFMWps
188 MB mds_stores
Virtual Memory Information: ⓘ
178 MB Free RAM
7.82 GB Used RAM (2.00 GB Cached)
53 MB Swap Used
Diagnostics Information: ⓘ
Oct 14, 2016, 06:01:46 PM /Library/Logs/DiagnosticReports/SymDaemon_2016-10-14-180146_[redacted].crash
/Library/Application Support/Symantec/*/SymDaemon.bundle/Contents/MacOS/SymDaemon
Oct 14, 2016, 05:08:12 PM Self test - passed
Have you removed that adware yet?
I would also uninstall Symantec/Norton.
I removed the adware and ran a malware scan. I removed Norton and reinstalled Sierra and still the mouse disappears. I tried to use the voice over commands, I'm legally blind, and could not run the program I did before. It seems like I can not run an application. If I hit enter it allows me to edit the name of the program and cmd option space and it brings up finder even it the program is highlighted. I have none of this problems with El Capitan. I was looking forward to using Siri.
Rule 1 of Macs is don't install garbage.
One or more of the following may be applicable:
Uninstall Norton Internet Security for Mac
Removing Symantec programs for Macintosh by using the RemoveSymantecMacFiles removal utility
Mouse won't work and disappears when updated to Sierra
